TURNAROUND TIME

*Due to high volume of orders, drying time, and customization all orders take 14-21 days for processing. Shipping is done through USPS’s priority mail, which takes about 2 business days after it has shipped. You will receive a shipping confirmation email when the shipping label is processed.*

DISCLAIMER

*All tumblers are handcrafted, and I am 100% human, so no two tumblers are identical and there is a possibility for minor imperfections. Again, I’m human.*

RETURNS, REFUNDS

*There are no returns or refunds for custom orders. If there is an issue, I will do my best to resolve it, so please message me so that we can take care of any issues. If your order is damaged upon arrival, you have 24 hours after the delivery time to contact me and make a claim or I will have to assume the damage was not from delivery. You have 1 week from the date of delivery to report any imperfections that your cup has, after that week, the customer will take responsibility for all damages*

SHIPPING

*Once it is in the hands of the Postal Service, I have no control over when the package is delivered. All orders are sent through USPS Priority Mail and should take 2-3 days upon arrival at the post office. Due to COVID-19, some USPS locations are experiencing shipping delays due to understaffing and high package volumes. By placing your order, you are agreeing to the chance that there may be shipping delays. Again, I have no control once the package has left my possession. Please contact your local post office if there are any shipping delays, I can only see what the tracking info states and cannot get access to the details of the packages exact location.*